It picks up while you coach, answers from your own information, and books, moves or cancels in the tools you connect to it.
Try it free for 14 daysCreate the account and we set up your receptionist’s number with you.
While you were coaching, these calls came in.
Brief it like a new coach. Change a rule and the next call goes the new way.
Your phone rules
When someone wants to try a class, book the trial.
When someone wants to move a class, move it for them.
Freezes, refunds and injuries: always a person.
change a rule,
the call changes
Receptionist
Hi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
Lisa
Hi, can I try a class this week? Evenings suit me best.
Receptionist
Thursday at 19:00 has room. Shall I book your trial?
Lisa
Yes please.
Receptionist
You’re in. I’ve sent the address and what to bring on WhatsApp.
Tools you gave it
Booking, moving and cancelling depend on which tools are connected.
On every call, whatever the rules
Every call leaves a summary and a transcript. When it should be you, it leaves a task.
Booked and moved calls depend on which tools are connected.
Summary
Lisa wanted to try a class this weekend. It booked her trial for Saturday 10:00 and sent the directions on WhatsApp.
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
LisaHi, is there a class I can try this weekend?
ReceptionistYes, Saturday at 10:00 has room. Shall I book you in?
LisaPerfect, yes.
ReceptionistDone. I’ve sent you the address and what to bring on WhatsApp.
Summary
Asked about a day pass for a friend visiting on Saturday. It said one can be bought at the desk or in the app.
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
CallerMy friend is visiting tomorrow. Can she come along?
ReceptionistShe can. A day pass can be bought at the desk or in our app.
CallerGreat, thanks.
Summary
Could not make Monday 18:00 Strength. It moved the booking to Tuesday 18:00.
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
CallerIk kan maandag niet. Kan ik naar dinsdag?
ReceptionistDat kan. Dinsdag om 18:00 is er nog plek. Ik heb je verzet.
CallerTop, dank je.
Summary
Asked when the gym opens on Sunday. It answered in Spanish from your house rules.
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
Caller¿A qué hora abrís el domingo?
ReceptionistEl domingo abrimos a las 09:00. Antes, los socios entran con su tarjeta.
Summary
Asked to speak to someone from the team about a personal training plan. It took a message.
Task for you
Call back about a personal training plan. Prefers weekday evenings.
+31 6 •• •• 55 18
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
CallerCan I talk to a real person? It’s about personal training.
ReceptionistOf course. I’ll pass it on and someone from the team will call you back. When is a good time?
CallerWeekday evenings.
Summary
Lisa hurt her knee and asked to freeze her membership for two months. Freezes go to the team, so it took a message.
Task for you
Lisa asks to freeze for two months after a knee injury.
+31 6 •• •• 12 07
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
LisaHi, it’s Lisa again. I hurt my knee. Can I freeze my membership?
ReceptionistSorry to hear that, Lisa. Freezes are handled by the team, so I’ve passed it on. They’ll call you back.
LisaThanks.
Summary
Asked if the gym sells protein shakes. It is not in your information, so it did not guess and took a message.
Task for you
Do you sell protein shakes? Add the answer to your information and it will know next time.
+31 6 •• •• 03 64
Transcript
ReceptionistHi, you’ve reached your gym. I’m an AI assistant, not a person. This call is transcribed so we can help you.
CallerDo you sell protein shakes at the bar?
ReceptionistI don’t have that information, so I won’t guess. I’ll ask the team to let you know.
Transcript kept 90 daysNo audio stored
€67a month + VAT
We can focus more on our members and we see a big improvement in our retention and churn. More active members than we used to have!
| Conversations a month | Price a month |
|---|---|
| 100 | €67 + VAT |
| 300 | €147 + VAT |
| 600 | €267 + VAT |
| More than 600 | Book a call |
| Extra 50 conversations | €37 + VAT |
14 days free to try it out. Your own number connects when you pick a pack. A conversation is everything one person and your gym send each other on WhatsApp in the 24 hours after the first message, however many messages that takes. If you write again the next day, a new conversation starts. A phone call is one conversation too, and calls stop at 10 minutes.
The same packs as WhatsApp, by the month, with no setup fee and no minimum term: 100 conversations for €67, 300 for €147 and 600 for €267, all + VAT, call fees included. One phone call is one conversation. Need more this month? Add 50 conversations for €37.
See the pricesYes, at the start of every call. It says your gym’s name, that it is an AI assistant and that the call is transcribed. The EU AI Act asks for this, and callers who want a person can say so at any time.
Yes, in the tools you connect to it. It works inside whatever it is connected to: with your booking system it books, moves and cancels, and with WhatsApp it can send the caller the details while they are still on the line.
It does not guess. It notes the question and the caller’s number, tells them the team will call back, and your team gets a callback task in the inbox.
32, including Dutch, French, Spanish, English and German. You choose the language and the voice for your gym.
Whichever you prefer. Callers can dial the number we give your AI receptionist, or you keep the number you already use and forward its calls to the receptionist’s number.
No audio is kept. Each call leaves a written transcript and a summary in your inbox for 90 days, and callers hear at the start that the call is transcribed.
No. It takes the calls nobody can pick up: during class, after hours, at the weekend. Your team gets the summary and the callback tasks, and keeps the conversations that need a person.