Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Service Scope

The Service is an AI assistant and workflow automation for gyms and fitness studios. Features may change over time as the product improves.

3. Customer Responsibilities

You are responsible for the accuracy of your data, your team's use of the Service, and compliance with the laws and regulations that apply where you operate.

4. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You must only provide data you are permitted to process and share. When we process personal data on your behalf, Annex 1 (Data Processing Agreement) applies and forms part of these Terms. You remain responsible for informing your members and for having a lawful basis to contact them.

5. Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted availability. We may change, suspend or discontinue parts of the Service when needed.

6. Fees

Prices, billing and cancellation are as shown in your account and on our pricing page.

7. Messaging Channels

When you connect WhatsApp, a phone number or email, you also agree to the terms of those providers, including Meta's WhatsApp Business and Commerce Policies. You only send messages to people who gave you their number and agreed to hear from you, and you stop when they ask. These providers can limit, suspend or block your account or number, and we are not liable for that.

8. AI Assistant

The AI assistant can make mistakes. You check important answers and you are responsible for messages sent in your name.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the Service. Our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Law and Disputes

These Terms are governed by Dutch law. This does not limit mandatory rules of the country where you operate, which you remain responsible for following. Disputes go to the competent court in The Hague, unless the law of your country requires otherwise.

11. Contact

Questions about these Terms go to alex@regymo.com.

1. Roles

You are the controller of the personal data you and your members put into the Service. We are your processor. We process that data only to provide the Service and only on your documented instructions. These Terms and your settings in the Service are those instructions.

2. What We Process

We only process the data that comes from the parts of the Service you choose to use. Depending on the channels and connections you switch on, this can include:

• names and contact details of your members, leads, contacts and staff
• membership and booking data, if you connect your gym software
• conversations through the channels you connect, such as WhatsApp, email, website chat and phone, including photos, voice notes and call recordings where you use those features

If you do not connect a channel or feature, we do not process data from it. We process this data for as long as these Terms apply.

3. Confidentiality

Everyone at our company who can access the data is bound to confidentiality.

4. Security

Data is hosted in the European Union (Google Cloud, the Netherlands), encrypted in transit and at rest, with access limited to staff who need it, and with backups.

5. Sub-processors

You allow us to use the sub-processors below. We tell you at least 30 days before we add or replace one, and you may object. If we cannot resolve your objection, you may end the Service.

6. Transfers Outside the EU

Transfers outside the European Union only happen with safeguards such as the EU Standard Contractual Clauses or the Data Privacy Framework between the EU and the US.

7. Helping You

We help you answer your members' requests for access, correction or deletion, and help with security and impact assessments, as far as our role allows.

8. Data Breaches

We tell you without undue delay, and at the latest within 48 hours after we become aware of a breach that affects your data.

9. Deletion

When the Service ends, we delete your data within 30 days, unless the law requires us to keep it. You can export it before that. Chat files are removed after one year. Data from a disconnected WhatsApp connection is removed after 30 days. Deleted data can remain in backups for up to 14 days.

10. Audits

We give you the information you need to show that this Annex is followed. Audits beyond that are by agreement and at your cost.